Project #105813 - Customer Service goes viral: the good and the bad

 

Research: Copy and paste topic below:

 

When customer service goes viral: the good and the bad--- on Dailey finance

 

 

 

1. What are some of the challenges faced with social media and customer service/

 

  • What are some of the opportunities with social media and customer service

     

    2. As a Manager, roll out your plan to improve customer relations through social media (include also)

 

  • How would you handle a negative viral attack

  • How would you increase your exposure online/through social media

  • On a scale of 1-10 [10 being strongly agree, 1 being completely disagree], how important is social media's role in customer service; and explain your stance

    3. Share both personal and an actual business/organization example of social media and customer service going hand-in-hand

    4. If you had the opportunity to improve customer service through social media; come up with the best social media campaign you can for any existing business/organization (ex: Lays using a social media campaign to have customers come up with and vote on their next flavors of potato chips)

     

 

    1. Original thought

    2. 3-4 references

    3. Follow grading rubric

 

Subject Business
Due By (Pacific Time) 02/03/2016 12:00 am
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