Project #106427 - I need this in less than 2 hours!

Pleas answer the below questions. There are two questions

1. Here is Lewin’s change model.


Unfreezing: Managers instill in employees the motivation to change, encouraging them to let go of attitudes and behaviors that are resistant to innovation. Managers also need to reduce the barriers to change.


Changing: Employees need to be given the tools for change: new information, perspectives, and models of behavior. Managers help by providing benchmarking results, role models, mentors, experts, and training.


Refreezing: Employees integrate the changed attitudes and behavior into their normal ways of doing things. Managers assist by encouraging them to exhibit the new change and reinforcing the desired change with coaching and modeling.



Case:  You have just been promoted to Director of Customer Relationship Management (CRM) for a multi-site manufacturing company that makes specialty socks.  Your company has 200 employees – of which 35 are responsible for managing customer relationships.  In the next 6 months, your company will roll out a web-based CRM software solution to improve its customer service.



Throughout your company’s existence to date, customer service has been mostly a paper-based system.

List each of Lewin’s stages of change and thoroughly describe how you would use them to move your organization from paper to web-based customer support.

 

2. The competing values framework has 4 classified types:  clan, adhocracy, market, and hierarchy.



Case:  You have just joined an organization that is creating learning content for electronic devices.  The content will focus on basic writing and math skills for struggling college freshmen.

You have been tasked by the company founder with guiding the cultural direction of his company.


    1. Describe and discuss one of the competing values framework classifications that would be the best fit for this organization.  
    2. Describe and discuss one of the competing values framework classifications that would be the worst fit for this organization.  

Make sure to thoroughly reference the selected competing value in your discussion.

Subject Business
Due By (Pacific Time) 01/31/2016 06:30 pm
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