Project #106624 - IT 201

Troubleshooting Issue Two 
Suppose you receive a phone call from a client in Inventory Control who cannot access a database on a server located in headquarters. You learn that the client can access both the internet and the printer in the Inventory Control department. The user states that she also cannot access her email or resources in other departments.Which of the following questions would be most helpful to a PC technician in troubleshooting the issue?

 

 
 
 
 

 

Troubleshooting Issue Two 
Suppose you receive a phone call from a client in Inventory Control who cannot access a database on a server located in headquarters. You learn that the client can access both the internet and the printer in the Inventory Control department. The user states that she also cannot access her email or resources in other departments.Which combination of steps would be the most effective approach to troubleshooting the issue?

 

 
 
 
 
 
 
 

 

Troubleshooting Issue Two 

Suppose you receive a phone call from a client in Inventory Control who cannot access a database on a server located in headquarters. You learn that the client can access both the internet and the printer in the Inventory Control department. The user states that she also cannot access her email or resources in other departments.In 2–3 paragraphs, summarize how you would troubleshoot and solve this issue based on the information given in the scenario and on your answers to the above questions. You must write in paragraph form and explain whyyou selected the answers to the above questions.

 

 

Troubleshooting Issue Three 
Suppose you receive a phone call from a client in Research and Development who cannot log on to the company servers. Upon further questioning, you determine that the client cannot access the internet. In addition, the IP address is 169.254.99.2. You first verify that the DHCP is functional. Which of the following questions would be most helpful to a PC technician as the next step in troubleshooting the issue?

 

 
 
 
 
 

 

 

Troubleshooting Issue Three 
Suppose you receive a phone call from a client in Research and Development who cannot log on to the company servers. Upon further questioning, you determine that the client cannot access the internet. In addition, the IP address is 169.254.99.2. Which combination of steps would be the most effective approach to troubleshooting this issue?

 

 
 
 
 

 

Troubleshooting Issue Three 

Suppose you receive a phone call from a client in Research and Development who cannot log on to the company servers. Upon further questioning, you determine that the client cannot access the internet. In addition, the IP address is 169.254.99.2. In 2–3 paragraphs, summarize how you would troubleshoot and solve this issue based on the information given in the scenario and on your answers to the above questions. You must write in paragraph form and explain why you selected the answers to the above questions.

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Due By (Pacific Time) 02/02/2016 11:59 pm
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