Project #13025 - Total Quality Management

How do leaders behave when they are implementing TQM? What expectations should they set? What kind of leaders do TQM leaders need to be?

 


What are the dimensions of service quality? How do these dimensions affect a customer perception? How do the quality dimensions, as defined by David Garvin, relate to the dimensions of service quality?

 

*******Just one page ansewering these questions. Thanks

Subject Business
Due By (Pacific Time) 09/22/2013 10:00 pm
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