Project #14975 - Front office operations

please answer the following questions

- How does an organization chart show employee reporting and consulting relationships? Why should an organiztion chart be flexible?

- What are three traditional front office work shifts? What variations on the traditional workweek might a hotel adopt?

- What activities are involved in the four stages of the traditional guest cycle? Why have some properties replaced the traditional cycle with a three stage sequence?

- How does the departure stage of the guest cycle conclude both guest services and guest accounting activities? How can the front office use data about the guest stay?

- What information does a reservations agent need to create a reservation record?

- What is the main purpose of a confirmation letter or teleophone call?

- How does proper cancellation of a reservation benefit the hotel? How can hotels make cancellations as easy as possible for guests?

- What is the purpose of a cancellation number? How might a cancellation number be generated?

- What are the seven steps of the registration process?

- What are the advantages of preregistering guests? What might limit the front office's ability to preregister guests?

- What information is usually requested on a guest registration card? How is this information useful to the front office?

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Due By (Pacific Time) 10/20/2013 10:00 pm
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