Project #14977 - Hospitality management, customer service

Case study:Scenario.....you have successfully been employed by a 5star hotel located in the city, as part of the hotel regulation, they are required to have a standard customer service policy. You have been requested by the top management to prepare written information on customer service policy to be included in the company policy manual.

1.1/1.2: Produce information containing an acceptable standard of customer service policy for the organisation and discussing reasons for using these customer service policies for the organisation. In addition, indicate how these policies can assist future staff training and development in the organisation.

Please reference your source of information such as any sampled real organisation, existing customer service policy and show appropriate use of structure(such as using table format) in describing customer service policy and use of real examples.

The beginning of each section should outline a general introduction to the broad topic with the objective of providing a contextual background to the areas of discussion to follow. Relevant references and academic quotes and the use of case examples are required as evidence of broader reading and research. Wherever relevant please make reference to the hospitality businesses to support the theoretical context of this unit scenario. Please email me if you have any questions...thank u for picking my work.

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Due By (Pacific Time) 10/28/2013 10:00 am
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