Project #1832 - Secret Shopper Analysis

 

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THE ASSIGNMENT: Secret Shop one of your favorite organization.

 

  • Visit one or more of your favorite organizations.
  • Put yourself in a position that you have to be custom serviced.
  • Document your experience by identifying the organization and by setting the state for your role as a secret shopper.
  • Observe your surroundings well
  • Was the organization customer focused or not? If so, what customer focus components were in place; explain.

 

THE WRITTEN ANALYSIS:

 

  • in a not-less-than two page double-space essay
  • Present your analysis, as a secret shopper

10 to 12 font with attached cover sheet

Subject Business
Due By (Pacific Time) 01/14/2013 10:00 pm
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