Project #2174 - Quality Improvement and Performance Evaluations

Quality Improvement and Performance Evaluations


Purpose

To assess your ability to:

·         describe the connections between employee performance and patient satisfaction

·         develop a performance evaluation which connects employee performance with continuous quality improvement strategies

·         articulate current thinking of healthcare quality performance outcomes in the field

·         practice as a reflective practitioner using research findings to inform their own practice


Overview

Quality improvement continues to be major focus in the healthcare industry. Fundamental to quality improvement is the connection between employee performance and patient satisfaction. Healthcare professionals struggle to balance a variety of competing forces driving the quality of care, mainly in the area of employee performance, care delivery, and patient satisfaction.


Action Items

1.        Complete this week’s reading and review the previous weeks’ chapters.

2.        Using APA guidelines, develop an employee performance evaluation which connects patient satisfaction with employee performance.

3.        Incorporate the concepts of continuous quality improvement into your performance evaluation model.

4.        Your model should include the following:

·         Written explanation of each component and how it connects to the quality improvement theories, tools and concepts.

·         Flow chart or diagram demonstrating the connection between patient care or service and the employees work flow.

For examples, see the diagrams and flowcharts in this week’s reading assignment. (will send later)

Subject Business
Due By (Pacific Time) 02/09/2013 08:30 pm
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