Project #22761 - Refusing a Request

I have attatched the textbook pages for this assignment, a format page, as well as the assignment on 306-307.

 

10.16 Checklist

(Assignment can be found on pages 306-307 in your book.)

The basic format for the assignment is letter format. Several samples of varying letter format may be seen in Appendix A; I recommend using the format in the samples for Assignment 11.17 in Laulima. 

Remember that you must use only positive language throughout this letter. This requirement is very important. Review everything your book has to say about "positive emphasis" and "you attitude." Follow the organizational pattern laid out below extremely closely. Be sure to offer reasons before any refusal.

Special note: There is plenty of negative language in the problem as it is laid out in your book. Avoid using this language; it is a trap. You also want to be wary of repeating information that is not needed. The letter will be pretty concise--a few short paragraphs.

1. Letter format (including your return address and the full mailing address of recipient). As these addresses are not included in the book, you will have to make them up. Use letter format with subject line and signature line.
2. Neutral and general subject line (Do not reveal the refusal in your subject line.)
3. Appropriate salutation
4. Good news first
5. Transitional sentence that moves from first topic to second ("You also asked about . . ."
6. Statement of reasons for collection of fees (what are fees used for?) Note: the two fees are used for two different purposes. Keep them separate; do not conflate them.
7. “Fairness” note struck. (To ensure fairness to . . .)
8. Statement of who must pay fees. (This is where the refusal is made using only positive language.  Numbers seven and eight can be combined into one sentence.)
9. Goodwill closing.

10. Appropriate signature line

Subject Business
Due By (Pacific Time) 02/14/2014 02:00 pm
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