Project #23282 - call centers

Hello Team. I was unclear on how to approach the project requirements, but we are running out of time so I decided to put together my best thoughts on a plan of action. Jeff, has indicated that he is working on the laws and legislation, so I think that is a good idea. After reviewing the requirements, I believe we are to create a power point presentation as an actual recommendation for the email and call center employees described. I decided to take the list of requirements and divide the requirements among the team. Use what you can from the research you did for week 3, but if you use additional resources please see that I get the references for the reference slide at the end of the presentation. I have no problem putting the presentation together as I have a lot of experience with that. Each item that is referenced will need to have enough detail to make it understandable, but remember that abridged information will go on each slide. There will be one slide for each item referenced, with 2 slides on a couple of them. Let me know what you think of the following and if you have any reservations or questions about what needs to be accomplished.

You are a compensation specialist in an organization that is expanding their customer service center in a new area. The company is very large, but the company is decentralized and you, and your team, are charged with creating a compensation plan for the e-mail and call specialists in this new call center. Based on your readings and lectures, address the following: THE FOLLOWING TWO R MY PARTS

1 - Performance appraisals (Rebecca)
2 - Benefit packages (Rebecca)

Subject Computer
Due By (Pacific Time) 02/20/2014 02:00 pm
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