Project #23645 - wk 2 exam

1

Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.

·        

applicability of training

·        

reinforcement of training

·        

negative transfer of training

·        

simulation of training

 

2

During the implementation of a project, which of the following should be the primary focus of a consulting firm?

·        

Tools and materials availability

·        

Application of the learning curve theory

·        

The correct project software

·        

People management skills

 

3

What can affirmative action assist organizations in achieving that diversity initiatives cannot?

·        

Maximizing creativity

·        

Correcting specific problems of the past

·        

Maximizing workforce commitment

·        

Increased productivity

4

As a university student, your institution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________.

·        

socially image conscious

·        

socially aware

·        

socially responsive

·        

fulfilling its social obligation

 

5

Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary’s new employer use?

·        

Organizational development

·        

Simulation

·        

On-the-job training

·        

Information presentation

 

6

In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work.

·        

constructive discharge

·        

lifestyle discrimination

·        

defamation

·        

invasion of privacy

7

Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?

·        

WBS (Work Breakdown Structure)

·        

ERP (Enterprise Resource Planning)

·        

MRP (Material Requirements Plan)

·        

MPS (Master Production Schedule)

 

8

The concept that some leadership attributes will work in some situations but not in others can be described by the

·        

behavioral theory

·        

leadership effectiveness theory

·        

contingency theory

·        

tactical theory

 

9

An example of control criteria that can be used in any situation is ________.

·        

average time to process paperwork

·        

client requests completed per hour

·        

employee satisfaction

·        

number of calls taken per day

 

10

Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change

·        

and establish a reward system

·        

but let others decide how to initiate change

·        

but carefully set limits for the program

·        

and begin establishing a vision

 

11

Which of the following statements is true with regard to the effectiveness of tactics?

·        

Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.

·        

All tactics are equally effective with regard to upward influence.

·        

Soft tactics are less effective than hard tactics when used individually

·        

The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.

 

12

According to the job characteristics model, autonomy is defined as the degree to which

·        

a job generates direct and clear information about performance

·        

a job has an impact on the lives or work of other people

·        

a job requires completion of a whole and identifiable piece of work

·        

a job provides the worker freedom, independence, and discretion

 

13

In order to make their firm a learning organization, managers should

·        

avoid the use of cross-functional teams

·        

increase the degree of departmentalization

·        

reinforce interdependence and reduce boundaries

·        

penalize mistakes

 

14

________ refers to an individual’s belief that he or she is capable of performing a task.

·        

Self-efficacy

·        

Self-determination

·        

Affect intensity

·        

Emotional contagion

 

15

A project can be segmented into which of the following?

·        

Events

·        

Work packages

·        

Success markers

·        

Sub-jobs

 

16

Which of the following is an element that addresses elimination of waste under lean production?

·        

Group plant loading technology

·        

Production ahead of demand

·        

Kanban production control system

·        

Minimized run times

 

17

Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?

·        

Utilization and activation of a resource are not the same.

·        

Do not allow bottlenecks to govern the flow of the line.

·        

If you lose an hour at a bottleneck it is better than making scrap.

·        

An hour saved at a bottleneck operation does not increase the process flow.

 

18

Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

·        

Initiating disciplinary action against the employee who started the rumor

·        

Refusing to comment on issues that appear to be controversial and unfair

·        

Creating a more informal communication environment at the workplace

·        

Encouraging employees to communicate their concerns and suggestions

 

19

Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?

·        

Standard deviation

·        

Project management

·        

Control charting

·        

Continuous improvement

 

20

When an employee volunteers to run a canned food drive, this is an example of

·        

employee productivity

·        

organizational citizenship behavior

·        

job satisfaction

·        

employee happiness

 

21

Adoration of a charismatic leader by followers can lead to

·        

a competitive work environment

·        

limiting suggestions of fixes and improvements

·        

difficulty in developing a successor

·        

greater understanding of the company mission

 

22

Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as ________.

·        

avoiding

·        

forcing

·        

accommodating

·        

compromising

 

23

Active listening requires:

·        

verbal communications only

·        

summarizing all areas of the performance-interview feedback discussion.

·        

summarizing only the areas of agreement

·        

interruptions to get your point across

 

24

In performing a SWOT analysis, which of the following would be considered as a threat?

·        

Lack of a strategic plan

·        

Recognized brand

·        

Increased product demand

·        

Competitors

 

25

Which of the following is ISO 14000 primarily concerned with?

·        

Time management

·        

Quality management

·        

Continuous improvement management

·        

Environmental management

 

26

The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?

·        

monetary damages and jury trials

·        

affirmative action

·        

adverse impact

·        

race norming

 

27

____________ is the biggest hurdle to overcome in a pay-for-performance plan.

·        

Compensation equation

·        

Salary cap performance level

·        

Merit-pay increases

·        

Inflation

 

28

Which of the following is considered a major process flow structure?

·        

Fabrication

·        

Project

·        

Lean Manufacturing

·        

Lead Time

 

29

Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?

·        

Referent power

·        

Legitimate power

·        

Coercive power

·        

Reward power

 

30

Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.

·        

abandon

·        

assign

·        

predict

·        

accept

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Due By (Pacific Time) 02/24/2014 09:31 pm
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