Project #39718 - Bad News Message

Week 3 Assignment– Bad News Message

As the manager of the A&B store, you are responsible for ensuring that all your employees provide excellent customer service. It has come to your attention that Allen Beard and Jane Jimenez, two long-time employees, have consistently under-performed in comparison with the other 15 employees in your store.

Allen Beard has been with A&B for seven years. You know that he is currently going through a difficult divorce and is filing for custody of his two young children. He is often tardy, rude to customers, and leaves the hiking shoe section (his major area) in a disorganized state.

Jane Jimenez has been with A&B for five years. She has excellent product knowledge and customer service skills. However, she likes to wear excessively revealing skirts and tops, and her “loud” make-up makes her quite a sight.

Instead of singling out these two employees, whom you would have to terminate if nothing changes, you decide to write a memo addressed to all 15 employees of your store.

Write a bad news memo that has the following features:

  1. In your first paragraph, include a forecasting statement that leads the readers into the areas in which you want to see improvements.
  2. Provide substantial information about your expectations in each individual area.
  3. Include the bad news about termination if nothing improves.
  4. Conclude with a courteous tone.

Content

  • Write persuasively in the present tense and active voice.
  • Write using the indirect approach

Layout

  • Use Times New Romans 12 point font

Title your document “Bad News Message”.

Save your document as Bad News Message_YourlastName in MS. Word format.

 

Upload your file to the Bad News Message folder in the assignments section.

Subject English
Due By (Pacific Time) 09/14/2014 10:26 am
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