Project #40000 - QUALITY MANAGEMENT

total quality manegment course.

 

  1. What is mean by total quality?
  2. List and briefly explain the key elements of total quality.
  3. What is Six Sigma and how does it relate to total quality?

 

Have We Spoiled our Customers?

"If you want to understand how the worldwide quality movement has benefited consumers, just look at the automobile.What used to be considered a luxury option is now just standard”, said one automotive quality manager."That is precisely the problem,” said another quality manager, "We have spoiled the consumer.Now customers will never be happy no matter what we do.”What is your opinion concerning the following questions?

  1. What are a couple of features in the modern automobile that are customer driven?
  2. Henry Ford was quoted as saying, "The customer can have any color Model T he wants, as long as it's black”.How did the world evolve from Henry Ford's attitude toward customers to the modern attitude of customer-driven quality?

Subject Science
Due By (Pacific Time) 09/17/2014 12:00 am
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