Project #49501 - Managing People Who Are Goofing Off- OB

Please I need answer for this practicing OB from Behavior in Organizations book for Jerald GreenBerg, 10th Edition.

 

Managing People Who Are Goofing Off
Employees at a corporate call center have not been spending enough time at their cubicles
answering phones, as required. Instead, they’ve been walking throughout the
facility, talking to each other about personal matters. In other words, they’re socializing
and goofing off instead of working. Important calls have gone unanswered and
customer service problems have arisen as a result.


1. What types of attributions would you be prone to make about these employees,
and how would these be related to the performance evaluations you give them?
2. What types of errors would you be prone to make while making these judgments,
and what might you do to overcome them so that you can make more accurate
judgments?
3. How might you use training, innovative reward systems, organizational behavior
management programs, and discipline to address the problem?

 

Subject Business
Due By (Pacific Time) 12/01/2014 12:00 am
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