Project #50457 - 1 page short answer description for Human Resource class

***IMPORTANT READ***
NO PLAGERISM **** MY SCHOOL SYSTEM CHECKS*** NO PLAGERISM***
NO WIKIPEDIA****
NO COPY PASTE****
**********************************APA FOTMAT ONLY**********
 
**Use at least two citations and references to back up your data.***
 
Instructions*****_______________________________________ 
 
Your firm decides to train its entire population of employees and managers (500) to be able to provide "legendary customer service".
 
How would you go about design a plan for evaluating the impact of such a massive training effort?
 
Please note, you are not expected to develop the plan. You are being asked to describe and explain the process that you would go through in order to think your way through developing the training effort.
 
Please provide examples of the theoretical concepts in your answers, and incorporate examples from academic research.

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Due By (Pacific Time) 12/08/2014 12:00 pm
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