Project #51825 - Essay

Business Communication Essay Question

25 points


Describe in detail the Communications Process, elaborating on each element of the process.  Reflect upon our semester of study and the communications skills you learned – listening, verbal and nonverbal messaging and interpersonal skills.  How and which skills do YOU personally use your communications skills in YOUR communications process?  Be specific.




This is what i study and the communications skills  I learned


Business Communication Review

Part 1 – Basics of Business and Professional Communication

The Nature of communications

·      Communications Principles

o   Communications in Unavoidable

o   Communications is Strategic

o   Communications in Irreversible

o   Communications is a Process

o   Communications is not a Panacea

·      Basics of the Communications Model

o   Message

o   Sender – Encodes

o   Channel

o   Receiver – Decodes

o   Feedback

·      Communications Channels

o   Types of Channels

o   Channel Characteristic

§  Richness

§  Speed

§  Control

o   Desired Tone of your message

o   Consider Organization’s Culture

o   Consider Using Multiple Channels

Communicating in and beyond Organizations

·      Formal Communications Networks

·      Informal Communications Networks

·      Personal Networking

Communication in a Diverse Society

·      Race and Ethnicity

·      Social Class

·      Generational Differences

·      Regional Differences

·      Disabilities

Cultural Difference in International Business

·      Customs and behaviors

Communicating across diversity

·      Becoming Culturally Literate

·      Developing Constructive Attitudes

·      Adapting your behavior

Part 2 – Personal Skills


·      The importance of listening

·      Assumptions about listening

·      What is effective listening

o   Listening to understand

o   Listening to evaluate

·      Barriers to effective listening

o   Environmental

o   Physiological

o   Psychological

·      Listening styles

o   Relational Listening

o   Analytical Listening

o   Task Oriented

o   Critical Listening

Verbal and Non Verbal Messages

·      Verbal Messages

·      Non Verbal Messages

o   Characteristics of Non Verbal Messages

§  Nonverbal behavior always has communicative value

§  Nonverbal communication is powerful

§  Nonverbal communications primarily expresses attitudes

§  Nonverbal communication affects career success

o   Types of Non Verbal Messages

§  Voice

§  Appearance

§  Face and Eyes

§  Posture and movement

§  Personal space and distance

Interpersonal Strategies and Skills

·      Interpersonal skills and success

·      Sharing Feedback

o   Giving Praise

o   Raising Difficult Issues

o   Offering and responding to criticism

·      Dealing with Difficult People and Situations

o   Incivility

o   Bullying

o   Sexual Harassment

·      Managing Conflict

o   Conflict falls into the follow categories

§  The unpleasant topic

§  The process

§  Relational issues

§  Ego/Identity issues

o   Approaches Conflict

§  Avoiding

§  Accommodating

§  Competing

§  Collaborating

§  Compromising

o   Handling Conflict Constructively

§  Negotiation

·      Win-lose approach

·      Lose-lose approach

·      Win-win approach

Principles of Interviewing

§  Types of Interviews

o   Information Gathering

o   Career Research

o   Employment

§  Planning for an Interview

o   Define the Goal

o   Identify and Analyze the Other Party

o   Prepare a list of topics

o   Choose the best interview structure

o   Consider possible questions

o   Arrange the setting

§  The Interview

o   Opening

o   Body

o   Close

§  Interview Follow up

Part 3 – Working in Groups

Leading and Working in Teams

§  Nature of teams

o   Characteristic of Work Groups

§  Size

§  Shared Purpose

§  Interaction over time

§  Interdependence

§  Identity

o   What Makes a Group a Team?

§  Teams have all of the characteristics of a group and more

§  Clear shared goals

§  Results driven structure

§  Competent team members

§  Unified commitment

§  Collaborative climate

§  Standards of excellence

§  External support and recognition

§  Principled leadership

o   What is a Virtual Team?

§  Leadership and Influence in Teams

o   Teams with designated leaders vs. self-directed teams

o   Leadership powers within a team

§  Position Power

§  Coercive Power

§  Reward Power

§  Expert Power

§  Referent Power

§  Information Power

§  Connection Power

§  Effective Communication in Teams

o   Functional Roles filled and recognized

o   Recognizing team and personal goals


Effective Meetings

§  Types of Meetings

o   Information-Sharing Meetings

o   Problem Solving and Decision Making Meetings

o   Ritual Meetings

o   Virtual Meetings

§  Planning Meetings

o   When to hold a meeting

o   Who should be included

o   Setting an agenda

§  Conducting Meetings

o   Beginning the Meeting

§  Identifying the goals

§  Background Information

§  How Can each member of the team help

§  Preview the meeting

§  Identify Time Constraints

o   Conducting the Business

§  Parliamentary Procedure

§  Balancing participation

§  Keeping a positive tone

o   Concluding the Meeting

§  Timing!

§  Summarize

§  Thank the group

§  Confirm follow up and action items

o   Following up the Meeting

§  Prepare and distribute minutes

§  Build an agenda for the next meeting

§  Follow up on other members and issues

§  Take care of your action items

Part 4 - Making Effective Presentations

Types of Business Presentations

§  Informative presentations

§  Persuasive presentations

§  Group Presentations

§  Special-Occasion Presentations

Developing and Organizing Presentations

§  Analyzing the Situation

§  Setting your Goals

o   General Goal

o   Specific Goal

§  Developing the Thesis

o   Summarizes the entire presentation

§  Parts of the Presentation

o   Introduction

o   Thesis

o   Facts/Body

o   Conclusion

§  Use of Visual Aids



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Due By (Pacific Time) 12/15/2014 12:00 am
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