Project #52877 - Quality Training Manual

·         Quality Training Manual

o    Use Word

o    Title page

§  Course number and name

§  Project name

§  Your name

§  Date

o    Table of Contents (TOC)

§  This should be on a separate page.

§  This should be a maximum of 3 levels deep.

§  If you are using an autogenerated TOC, be sure to update the fields of the TOC before submitting your project.

o    Section Headings

               I.        Week 1: Introduction

§  History of the quality management evolution

§  Why it is needed

              II.        Week 2: The Role of Leadership

§  Why it is a strategic issue

§  Management as a role model

§  New kinds of metrics

            III.        Week 3: General Quality Strategies and Tools

§  Establishing customer expectations

§  Designing quality in

§  Defining metrics

§  Mistake-proofing

§  Kaizen

§  Six Sigma

             IV.        Week 4: Quality Tactics and the Logistics and Supply Chain Functions

§  What tools are applicable internally

§  What tools are applicable externally with vendors

                    V.        Week 5: Roll-Out

                o  Describe the process of rolling out this new company-wide quality initiative. Pay specific attention to the logistics and supply chain management functions. Include the following:

           §   A communication plan

           §   Recommended sequence of steps to get personnel trained

 

           §   Stakeholders on board (e.g., the vendor base, trucking companies, warehouse personnel)

Subject General
Due By (Pacific Time) 12/30/2014 12:00 am
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