Project #54556 - Discussion question answered

Consider the HRM metrics in the textbook.

(Jackson, S. E., Schuler, R. S., & Werner, S. (2009). Managing Human Resources, (10th ed.),Cengage: Mason, OH)

 

other articles:

 

  • Baum, T. (2008). Implications of hospitality and tourism labour markets for talent management strategies. International Journal of Contemporary Hospitality Management, 20(7), 720–729. Retrieved from Emerald database.

  • Cunningham, I. (2007). Disentangling false assumptions about talent management: the need to recognize difference. Development and Learning in Organizations, 21(4), 4–5. Retrieved from Emerald database.

  • Davidson, M. C. G., Timo, N., & Wang, Y. (2010). How much does labour turnover cost?: A case study of Australian four- and five-star hotels.  International Journal of Contemporary Hospitality Management, 22(4), 451–466. Retrieved from Emerald database.

  • Hughes, J. C., &  Rog, E. (2008). Talent management: A strategy for improving employee recruitment, retention and engagement within hospitality. International Journal of Contemporary Hospitality Management, 20(7), 743–757. Retrieved from Emerald database.

 

Order the metrics by rank (1 being the most favored and so on). Post your top two choices to the Discussion Forum with justification for your choices. Does the ranking of your choices reflect the way that service industries specifically value relationships with customers? If so, explain how. If not, explain why not.

 

Additionally, drawing from your readings and your personal experiences, which metrics may be most readily eliminated if time is an issue? What are the potential risks and outcomes should this action be taken?

Subject Business
Due By (Pacific Time) 01/25/2015 06:00 am
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