Project #55170 - Letter and Memo

This assignment has two parts, both due together. Your letter must be formatted like a professional letter, and the memo must look like a professional memo. Please refer to the samples in your text for guidance. You will be graded on the content and presentation.

 

The letter asks you to use indirect organization, in which you delay the bad news until later in the piece of writing, while the memo asks you to use direct organization, in which you put the news (generally good news) upfront.

 

1. Letter

 

Indirect organization:

 

As the manager of Quick and Easy Car Wash, write a letter to Ms. Lynda Bradley, an irate customer. Ms. Bradley is upset because when she sent her 1990 German import through the car wash, the side mirror snapped off during the washing process. You are willing to make repairs, but you've encountered a problem getting a replacement mirror. The dealer you ordered the mirror from told you it would be in "next week." That was three weeks ago. The next closest dealer is 62 miles away and would also have to order the part from Germany. Write Ms. Bradley and explain the delay, assuring her that you will replace the mirror when you can. Send her some complimentary car wash coupons.

 

2. Memo

 

Direct organization:

 

As branch manager of Hitchcock, Inc., you just learned from your accounting firm that last year's profits were even higher than previously expected. Apparently, several large construction jobs had not been counted in the first reporting of profits. You and your managers had already announced raises before you learned this good news. Now you want to write a memo to all branch employees that states they will get a $500 across-the-board bonus, in addition to whatever individual raises have been announced for next year.

 

Subject English
Due By (Pacific Time) 01/31/2015 11:59 pm
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