Project #56499 - Multiple choice questions

 

The following set of questions test your understanding about the components of successful workplace behaviors and the factors that influence and change workplace behaviors.

1.  Frank was just hired as an electrical repairman at Star Communications Corp.  He scored high on an entry test, but he has little confidence that he can really do the required work without help.  The motivation theory that BEST explains why he may fail on the job is ______________ theory.

a.   Adams' equity

b.  self-efficacy

c.  goal-setting

d.  Maslow's needs hierarchy

2.  Joan and Mary were both hired as dental technicians in the same dental office on the same date.  Both worked the same amount of time and both received essentially the same assessments, “Very Satisfactory,” on their annual performance reviews.  However, Joan received a seven percent pay increase and Mary a three percent pay increase. Mary compares her situation to Joan and is very resentful, losing some motivation to keep performing well on the job.  Mary’s behavior is BEST explained by ____________________ theory. 

a.  goal-setting 

b.  Adams' equity

c.  reinforcement

d.  Vroom's expectancy

3.  Fruit pickers at a large farm were expected to pick ten large baskets of fruit(about 100 pounds) each hour.  However, the foreman announces that the new standard of performance will be 12 baskets (about 120 pounds) per hour and that those who cannot meet this standard will be fired.  The foreman promises that he will give feedback at the weighing station so the pickers will know how they are doing each hour.  Some workers quit immediately, but Don is confident that he can meet that goal and even promises to himself to pick 14 baskets per hour in order to earn a bonus.  His behavior is best explained by the ______________ theory of motivation.

a.  Adams' equity

b.  Maslow's needs hierarchy

c.  Vroom's expectancy

d.  goal-setting

4.  Melinda is considered to be a very effective manager in a large upscale department store.  She makes it a point, every day, to get out of the office and watch every salesperson interacting with customers.  When she sees a salesperson perform effectively with a difficult customer, she waits until the customer leaves and then immediately praises that salesperson’s performance.  Sometimes she even awards a bonus, such as theater or restaurant tickets on the spot.  Her approach to motivating workers is BEST explained by _________________ theory. 

a.  goal-setting

b.  Vroom's expectancy

c.  fairness 

d.  B. F. Skinner's reinforcement

5.  When he was first hired at a new trucking company, Derek, a diesel engine mechanic, believed that he could do excellent work, because he was well trained and very experienced.  However, after joining the new company, he became very frustrated at work, complaining about the constant shortage power tools and parts, the ridiculous paperwork policy needed to get new parts, and the poor supervision.  His loss of motivation is BEST explained by the _________________ of motivation.

a.  Hertzberg's two-factor

b.  Maslow's needs hierarchy

c.  Vroom's expectancy

d.  self-efficacy

6.  Fred was a very successful financial manager, earning nearly one million dollars in commissions and bonuses each year.  However, at the age of 48, he decided that his career was not satisfying, in spite of the excellent pay.  Surprising all his friends and co-workers, he decided to quit and spend the rest of his life doing charitable work among the poor so he could feel more satisfied and fulfilled. The motivation theory that BEST describes his career change is ____________________.

a.  Vroom's expectancy 

b.  B. F. Skinner's reinforcement

c.  Maslow's needs hierarchy

d.  Adams' equity 

7.  Donna is very successful at selling cars and wins the "Outstanding Salesperson" award, worth thousands of dollars in bonus money, nearly every year at her auto dealership,  When asked how she manages to be so motivated to sell cars, she explains, "Well, I always feel highly motivated to sell, even to difficult customers, and I have always believed that I have what it takes to be successful.  I get extra motivation from the bonus and award money each year and I just know that trying hard enough will lead to success."  The motivation theory that BEST explains her efforts and work behavior is ____________________.  

a.  Hertzberg's two-factor

b.  Vroom's expectancy

c.  job characteristics

d.  self-efficacy

8.  Snuffy was hired only because his sister is married to the boss.  Snuffy is very well paid but does little useful work in the company.  After a while, Snuffy begins to feel guilty about being overpaid, especially when he sees how hard some of his co-workers have to work, so he starts thinking about quitting.  Snuffy's attitude is best explained by what theory?  

a.  Hertzberg's two-factor theory

b.  Vroom's expectancy theory

c.  Adams' equity theory

d.  self-efficacy theory

9.  Moe and Curly both drive delivery trucks for a freight company.  Both get speeding tickets during the same month, a serious violation of company policy.  However, Moe receives only a verbal warning from the boss, while Curly receives a written letter of reprimand in his files and is told he will be fired the next time.  Curly is very resentful, because he feels he has been treated unfairly.  His attitude is BEST explained by ___________________theory.

a.  Adams' equity

b.  self-efficacy

c.  Vroom's expectancy

d.  fairness

10. Clara hates getting up in the morning and going to her work as an insurance claims adjuster, because of the frequent hassles with persons submitting questionable claims, the fact that her boss never seems to back her up, and the low chance of ever getting promoted.  Her attitude is BEST explained by the concept of _______________________.

a.  lack of job satisfaction (negative affectivity)

b.  Hertzberg's two-factor theory

c.  goal-setting theory

d.  self-efficacy

11. Sergeant Smith will tell you that one of his soldiers Private Snuffy, is a constant "griper," complaining about every little thing in military life, including the food, the work schedule, other soldiers, the chain of command, etc., etc.,.  Smith wonders how Snuffy ever got into the military, because he seems so completely unsuited to military life.  Based on the Hawthorne studies, a possible explanation is that Snuffy's failure to adapt to military life as a work career is explained by his _______________ .

a.  locus of control

b.  misunderstanding of self-efficacy

c.  poor job personality fit

d.  work constraints

12. Dave will tell you that the reason he enjoys his work as a school counselor are that no two days are ever the same, he has a strong impact on other people's lives and he has the leeway to structure his work schedule.  His satisfaction is probably BEST explained by the concept of ____________________.  

a.  negative affectivity

b.  fairness theory

c.  favorable job characteristics

d.  locus of control

13. A military career can be very demanding, stressful and even dangerous at times.  Yet, many thousands of career military personnel become very dedicated to their branch of service and to their units, and try to stay in the same unit for years on end.  This is BEST explained by the overall concept of ____________________.  

a.  self-efficacy

b.  locus of control

c.  goal-setting theory

d.  organizational commitment

14.  Certain jobs, such as tax accountant, payroll clerk, laboratory researcher, quality control specialist, brain surgeon, and precision machinist demand very close attention to detail and a high degree of dependability.  These job demands are BEST explained by the personality factor known as _____________________.   

a.  self-efficacy

b.  the personality trait of conscientiousness

c.  Hertzberg's two-factor theory

c.  Maslow's needs hierarchy theory

15.  Tom and Jerry are the same age, received the same training and have the same level of work experience.  However, when both are promoted to the position of supervisor, they have very different attitudes about their individual ability to perform successfully.  Tom, unsure of working without close supervision, is not at all confident about his ability and keeps blaming external forces, such as time pressure, late arrival of materials, and other workers, for his failure to perform.  Jerry, on the other hand, is very sure of himself, never blames external forces, and succeeds as a supervisor.  The difference in their attitudes is probably BEST explained by the concept  of _____________________.

a.  organizational commitment

b.  Hertzberg's two-factor theory

c.  fairness theory

d.  locus of control

16.  Kate, a senior nurse supervisor at a large hospital is treasured by her co-workers.  Remembering her difficulties as a new nurse, Kate always goes out of her way to help the new nurses, is never late, and constantly makes helpful suggestions to improve the nursing staff's performance.  Her overall performance exceeds expected norms and is BEST explained by the concept of _________________________.    

a.  organizational citizenship behavior 

b.  locus of control

c.  Adams' equity theory

d.  job characteristics

17. The Hardrock Mining Company is known throughout the industry as a very difficult and demanding place to work.  Wages and benefits are lower than the industry average.  There is a history of high worker injury rates, frequent and violent strikes and worker complaints.  Given only this information, which of the following would the I/O psychologist expect?

a.  higher than normal absence rates

b.  higher than normal turnover among workers

c.  a, but not b.

d.   both a and b

18.  The J and H Window and Door Company does not believe in trusting its workers with any measure of control, so all work procedures are very tightly controlled and monitored on closed circuit TV.  Workers have very little control over the pace of work or the sequence of steps in the work flow.  Break times and lunch breaks are rigidly monitored.  As a result, many workers are very frustrated.  Knowing only this information, the I/O psychologist would probably expect which worker behaviors?

a.  higher than average levels of organizational commitment

b.  some counterproductive work behaviors, such as worker aggression

c.  lower than average absences, due to the tight controls

d.  very thigh productivity, because most workers are satisfied enough to stay   

19.  With regard to worker turnover, which of the following statements is FALSE?

a.  lack of job satisfaction is a major variable in the the decision to quit a job

b.  workers often stay on a job despite dissatisfaction, because there are no job alternatives  

c.  factors outside the job, such as family matters or health are rarely causes for worker turnover     

d.  low pay and benefits are often a factor in quitting a job

20. Nick is a highly experienced, well trained, and highly respected petroleum engineer on oil drilling platforms, but on a new work site he is shocked to learn that critical tools and measurement devices are not available, the work schedules from the company headquarters are frequently late, and the crew rotations are never made on time, leading to poor morale among the drilling crews.  These are examples of how _________________  that can affect productivity. 

a.  work constraints

b.  lack of self-efficacy

c.  locus of control

d.  organizational commitment

The following bonus question is a "fill in the blank" type. 

21. (Bonus Question) Navy Lieutenant Smith has an essential job in a ship operations center, managing a constant flow of information from radar operators, undersea sonar detection results, computers and radio communications.  He is constantly required to make sure that all personnel under his command fully understand the "big picture" and be able to explain what the flow of information means to his superior officer.  This need to ensure that the information is interpreted and understood by all working members in real time is an example of the need for a __________________ model.  

MAKE SURE YOU HAVE ANSWERED ALL THE QUESTIONS.         

 

 

Subject Business
Due By (Pacific Time) 02/12/2015 12:00 am
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