Project #60084 - Multiple choice questions

Toggle navigation AceMyHomework Support Scoobysnacks Project #57292 - Multiple Choice questions Project has been cancelled Solutions No Solutions were uploaded! Contact Scholar Details Subject Business Due By (Pacific Time) 02/13/2015 12:00 am Upgrades No Upgrades Selected Upgrade Now! 1. One organization conducts a job satisfaction survey of its data entry staff and learns that a major reason for higher than average turnover among its female workers, especially single mothers, is that many of them have difficulty working late into the afternoon because they must be home to take care of children released from school and they feel frustrated because they have so little control over their daily schedules. The I/O psychologist in the organization recommends that ONE way to keep some of these workers would be to allow them to select the starting and quitting time each day, as long as they work a full 40 hour work week, an example of a__________________ schedule. a. flextime b. scattered c. independent d. short 2. Snuffy was hired as a supervisor at the Speedy Delivery Service, but was frustrated to learn that there were no manuals, policy guidelines, letters or other documents that specified his exact responsibilities. It was never clear to him what his exact role and responsibilities were. An I/O psychologist might recommend that one way to solve this problem of ___________________ would be to write up clear policy rules and manuals for all workers. a. job aids b. role ambiguity c. role conflict d. workload 3. William, a newly hired machinist, is a bit confused and stressed about just who he is supposed to work for. Three different supervisors come around to his work station and tell him what projects to work on. An I/O psychologist might recommend that this problem of ___________________could be solved if the company established easily understood organization charts, showing who reports to whom. a. job aids b. role ambiguity c. role conflict d. workload 4. One result of globalization is that many foreign companies, paying far lower wages to their workers, make US factory labor uncompetitive. To reduce labor costs in Sam's factory, the boss laid off many workers, expecting the remaining workers to produce more and more. Sam and his coworkers begin to feel stressed, experiencing problems sleeping and fearing they cannot keep up the demands for ever higher production quotas. An I/O psychologist would say that this result is typical of a situation where __________________ is too high. a. staffing level b. bureaucracy c. management difficulty d. workload 5. Marsha works as a hospital grief counselor. She specializes in counseling family members who have lost children to accidents or severe illness. After 12 years, the heavy workload begins to take a toll on her. She feels constantly exhausted, cannot sleep well and complains of headaches. She worries that her condition may begin to affect her job performance. An I/O psychologist would suspect that she is showing the symptoms of a condition known as ____________________. a. incorrect job assignment b. poor personnel placement c. role conflict d. burnout 6. A software company decides to speed up development of new software by operating on a 24 hour shift. First, programmers in the USA work eight hours, then upload their work via satellite link to programmers in Bangalore, India, who work on it before further sending it on to other programmers in Europe. Finally, it is sent from Europe to the USA, to start the cycle all over again. The programmers never see one another, but consider themselves all to be members of the same ___________. a. mental model b. virtual team c. ingroup d. staffing level 7. A team of workers renovating a large old hotel runs into many difficulties and delays because of late material deliveries, subcontractor mistakes and unexpected water damage. Finally the project manager cannot figure out what to do to make up lost time and how to reschedule the sequence of the work to be done. In order to obtain new and fresh ideas from all members of the work group, an I/O psychologist might recommend a session of ________________. a. mental modeling b. virtual teaming c. brainstorming d. groupthink 8. When a group is rather isolated from outside influences, feels pressured to conform and is overly influenced by a strong leader who does not tolerate dissent, the group will often make poor decisions. A psychologist might explain this poor decision-making as a result of the phenomenon known as _____________. a. charismatic leadership b. mental modeling c. groupthink d. leader-membership exchange theory 9. Sometimes, effective intervention in an organization is only possible when a new leader takes over. For example, Saint Joan of Arc (1412 - 1431), an illiterate teenage girl with no military background, convinced the king of France to let her take over command of the French Army and led it to victory over the invading English during the 100 years war in the Middle Ages. Her actions were a classic example of ____________________ theory. a. charismatic or transformational leadership b. Maslow's hierarchy of needs c. path-goal d. leader-member exchange 10. Hugo the boss seems to always rely only on inputs and information from a close circle of old workers he has known for years. He never asks any of the newer workers for their opinions before reaching a decision. He is practicing a form of leadership known as _____________________. a. charismatic b. transformational c. path-goal d. leader-member exchange 11. When Sergeant Mike takes over responsibility for the morning physical fitness training in his military unit, he is dismayed to learn that too many of the new replacements have no idea of how to improve their physical fitness. He identifies the specific problems and shortcomings each recruit has, writes up a chart for each one, provides specific detailed exercises for each to follow and supervises closely, all the while showing a supportive style, encouraging each to succeed. Sgt. Mike is following the leadership style known as ___________________. a. the mental model b. charismatic leadership c. path-goal leadership d. leader-member exchange 12. Calvin took one course in business management, so he thought he knew all about how leaders in organizations made decisions. However, when he entered the "real world" of work after college, he was surprised to find out that the leaders he observed made decisions differently than he had expected. In fact, it appears there is/are _____________ approach(s) to decision-making by leaders. a. only one (mental modeling) b. only two (mental modeling and groupthink) c. several d. an infinite number of 13. The president of the CBC Corporation insists that, in order to survive and remain competitive the organization must constantly upgrade the skills and education of the workforce, so he strongly supports and pays for an educational assistance program. He also insists that each worker set a specific goal to take at least one course each year in order to improve his/her skills. Each member must specify in the annual performance review which courses he/she has taken in the past year and what course(s) he/she will take in the coming year. This is an example of an organizational change technique known as __________________________. a. management by objectives (MBO) b. mental modeling c. charismatic leadership d. none of the above 14. A new chairman is brought in to improve the performance of an investment banking group that seems to have serious problems in sharing critical information in a timely manner. He hires an I/O psychologist to make possible recommendations about how to improve the communications effectiveness of the senior and mid-level management. After studying the situation, the I/O psychologist might recommend moving the management teams "off site" to participate in guided communication exercises in order to change the staff's behavior. What is this kind of intervention called and is it appropriate for this situation? a. T groups; yes b. B groups, no c. mental modeling; no d. groupthink; impossible to tell 15. When Martin started a software company as a small business, he was in charge of everything, from hiring to supervising development of software, to ordering supplies. Over several years the company grew so fast that Martin can no longer control everything that has to be managed. An I/O psychologist should recommend what kind of change or intervention in order to solve this problem? a. mental modeling b. transformational leadership c. joint optimization d. delegation 16. According to the US Department of Transportation and other safety experts, too many city taxis were involved in rear end collisions because they must make frequent and sudden stops in heavy city traffic. I/O psychologists working with human factors engineers, conducted a study that lead to the placement of a third rear stop light at eye level, so drivers behind taxis would be more likely to see the taxi ahead of them braking. These third brake lights are now standard on all cars in the US. This is an example of an intervention, ___________________, based on the principle that technology should be designed to be "user friendly." a. mental modeling b. joint optimization (sociotechnical systems theory) c. system rationalization d. instrumentation layout improvement 17. Mr. Hardcase believes that that the average workers are basically lazy, disloyal, unwilling to accept added responsibility, and do not care what happens to the organization. If this view is not appropriate in a given situation, the I/O;psychologist should recommend that Hardcase try which human relations theory in his organization? a. Theory X b. Theory Y c. Theory Z d. charismatic leadership 18. Maria inherits a successful commercial real estate business, but she is concerned that as the company expands to many new locations, some business practices will have to be eliminated and new ones introduced. However, simply ordering such changes in the past has not worked, because too many employees simply rejected the changes. An I/O psychologist should explain that in order for such changes to be effective, she must identify and bring in an outsider, an effective ___________________ in order to act as the catalyst for change. a. transformational leader b. catalytic converter c. charismatic leader d. change agent 19. Nancy, a finance department clerk, was quite happy in her work and respected her previous supervisors, who all seemed very professional. However, she is now quite stressed because her latest supervisor seems to constantly indulge in personal business on the telephone and to "play favorites" with the new members in the organization. An I/O psychologist would explain that her stress is due to __________________________. a. the "psychological contract" b. lack of delegation c. burnout d. organizational politics 20. When Dave joined the military, he had an unrealistic view of military life. As a recruit, he was shocked and stressed to learn that he was told when to get up, what to wear, when to eat and what to do all day and had little or no authority to make personal decisions during recruit training. Probably more than any other component or factor, this lack of ___________________ is critical to stress on the job. a. effective leadership b. a psychological contract c. a common mental model d. control MAKE SURE YOU HAVE ANSWERED ALL THE QUESTIONS.

Subject Business
Due By (Pacific Time) 03/01/2015 06:00 pm
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