Project #719 - Acme Store Chain Project

Acme, a home improvement store chain based in North Carolina, USA has long used a central telephone/Internet customer support center based in Jamaica. Data collected by the center show that last year, all but five (5) of every 100, 000 calls/accesses received by the center were satisfactorily (to the customer) handled within the targeted time of two hours. Acme is now building a branch in Mexico City. What is the highest Sigma rating that the Jamaica customer support center can claim? Show how you reached this rating. After Acme Mexico City (AMC) begins operations next year, should the Jamaica center support AMC's customers? Why or why not?

Subject Mathematics
Due By (Pacific Time) 08/10/2012 12:00 am
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