Project #76067 - Discussion 3 based on article

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For this discussion, please read the article “Gen Y in the Workforce” then consider the following questions:

1. What is the main problem in this case? Examining their communication, how are Sarah, Josh, and Sam each contributing to the problem?
2. Josh appears to be most comfortable with informal channels of communication - why? What should management do to help Josh use the formal channels of communication? What role does oral, written, non-verbal and electronic communication play in creating a more (or less) effective working relationship
for Sarah and Josh?
3. In her training, Sarah and other managers were told to “invest the time” but instead many heard “sugarcoat”. What happened in the communication process that caused the managers to hear “sugarcoat”? How might hearing “sugarcoat” have created (or reinforced) barriers to effective communication between Sarah
and Josh? (Please draw upon your textbook in answering this question.)
4. How did the differences between Sarah’s and Sam’s reaction to Josh’s ideas impact his openness, trust, and level of involvement in the organization? When the case ends, Sarah is calling Josh into her office for a meeting. How and what should she communicate if her goal is to work more effectively with Josh?

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Due By (Pacific Time) 07/11/2015 12:00 am
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