Project #77894 - IT-210 (3 paragraph discussion)

Good evening scholars, 

I am needing my discussion post completed; due date is 07/30/2015 (tonight) by 7pm Pacific Time. 

 

 

Here is the topic for the discussion question which needs to be a minimum of 1 paragraph (2 paragraph max)

 

Post a business email to management that reflects on the following questions:

What are different methods for sharing knowledge? How does knowledge management benefit employees in an organization?

What is your personal experience with knowledge management?

In response to your peers, reply as a manager discussing how you might apply the methods for sharing knowledge in the field’

 

 

#1 Reply to this (one to two paragraph response)

Dreyden Ivy 

Knowledge Management in the Enterprise.

July 27, 2015


Dreyden Ivy

128 Network Path

Orgrimmar, DT 01011



Dear Ms. Wilis:

Ms. Wilis, I wanted to send you an email regarding knowledge management. You had asked me about the different methods so that we can try to incorporate them into our training plans.

In my personal experience knowledge management is essential for technical jobs like ours. In previous communities I've been included in we have set up a website with links to a database that holds all of our training, tactics, and standard operating procedures for information systems and software. Let me explain a little bit about the different types of knowledge sharing. The two main types are explicit knowledge (knowledge shared in documents, databases and other forms of community-specific sharing), and tacit knowledge (that intuitive, know-how knowledge which is shared via context, experience, practice, and values). The last type is embedded knowledge, this is sort of a more difficult off-shoot of explicit knowledge in that shared documents, manuals, processes and procedures are clearly outlined, yet the answer of why doing something this way is beneficial to the organization is not specifically explained. Honestly, anytime I've had experience with embedded knowledge, it's always turned people cynical because they can't grasp the understanding of why we do things a certain way, even if there is an evident better way to do it.

In any case, knowledge management can benefit employees in an organization as well as the organization itself. If you have an enormous entity, take for instance components of the U.S. military agencies, there are so many rules, regulations, training procedures for each department, this information should be localized to a central depository so that everyone can share and have access to it so that all employees, new and old, can be easily trained and integrated into the "system". This type of management can include social network analysis, document management systems, and a company wide sharing of human, social, and structural capital amongst all employees in order to integrate, maintain, and historically catalogue information and training. That pretty much sums up my experience and knowledge with regards to its management, hope this was a beneficial "knowledge share" for you!

Please let me know if you have any more questions or concerns regarding knowledge management!



Sincerely,

 

Dreyden Ivy, Incident Manager, TLDR International.

128 Network Path

Orgrimmar, DT 01011







 

#2 Reply to this (one to two paragraph response)

Sharon Smith 

Criminal Investigations Division

 

Dear Mr. Jones,

I would like to discuss knowledge management and sharing within the company that could increase the company’s knowledge base. You may be aware that there are two types of knowledge, tacit and explicit. Briefly, explicit knowledge is a form of structural capital that can be documented such as business practices, procedures, and policies, and can also be stored in an information system, websites, manuals, and handbooks. The content can also be updated with changes, and can be shared with other employees. Another form of knowledge is tacit knowledge, which is knowledge employees retain that may make them experts in certain areas of the company. This type of knowledge is a form of social capital and often more difficult to document as it involves insight, judgement, creative processes, and wisdom.

Knowledge management involves identifying the organizations goal and needs, locating the sources of relevant knowledge. Tacit knowledge may be challenging to locate, however, it is not impossible. The company could benefit by capturing that knowledge, and organizing and sharing it with others in the company. As previously stated, sharing knowledge increases the company’s knowledge base. Employees that are reluctant to share their knowledge may be enticed to do so if they are aware that it would allow them to show their value to the company and potentially lead to promotions.

I hope that this information gives you some insight on the importance of knowledge management and sharing within the company, and I look forward to your feedback.

 

Regards

 

Sharon Smith

 

 

Reference: Wallace, P. (2013). Introduction to information systems (Second ed.). Upper Saddle River, NJ: Pearson Education

Subject Computer
Due By (Pacific Time) 07/30/2015 07:00 pm
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