Project #81820 - Project Management - Support Model using Visio

Create a Support Model (MS Visio) that describes a quality assurance process for ongoing training, problem reporting, tracking, escalation, and resolution once your selected project is complete and the technology solution is transitioned to operations support. The model, using shapes, descriptions, and directional lines, will visually describe a quality assurance process for ongoing training, new users access request, problem reporting, tracking, escalation, and resolution/completion. The model will include a description of the end user and support staff roles, and the expected service level of ongoing support. For additional details, please refer to the Support Model Guidelines and Rubric document in the Assignment Guidelines and Rubrics section of the course.

Subject Business
Due By (Pacific Time) 09/13/2015 05:00 pm
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