Project #89986 - Organizational and Key Manager Assessment and Analysis

Required Reading

Benaroch, M., Dai, Q., & Kauffman, R. J. (2010). Should We Go Our Own Way? Backsourcing Flexibility in IT Services Contracts. Journal Of Management Information Systems, 26(4), 317-358. [Library article]
Kotlarsky, J., & Bognar, L. (2012). Understanding the process of backsourcing: Two cases of process and product backsourcing in Europe. Journal of Information Technology Teaching Cases, 2(2), 79-86. doi:http://dx.doi.org/10.1057/jittc.2012.7. [Library article]
Overby, S. (2005). Backsourcing pain; JPMorgan chase's decision to first outsource IT and then bring it back in-house stands as a cautionary tale for any CIO considering an outsourcing megadeal. CIO, 18(22), 1-72. Retrieved from ProQuest. [Library article]
TED Ideas Worth Spreading. (2013, October). Jason Pontin: Can technology solve our big problems? [Video file]. Retrieved from http://www.ted.com/talks/jason_pontin_can_technology_solve_our_big_problems.html
Whitten, D., Chakrabarty, S., & Wakefield, R. (2010). The strategic choice to continue outsourcing, switch vendors, or backsource: Do switching costs matter? Information and Management Elsevier, 47(3), 167-175. DOI: 10.1016/j.im.2010.01.006 [Library Article ScienceDirect]

 

 

Case Assignment

The third Case study discusses the process of backsourcing at MediaCorp and ITServCorp and the effort for bringing in-house outsourced services.

From the case…” this teaching case starts by describing the backsourcing phenomenon, followed by an overview of the backsourcing trend, and includes a brief review of the relevant literature that mainly focuses on backsourcing decisions and touches on critical success factors for implementing a backsourcing initiative. This is followed by two case studies that describe two essentially different examples of backsourcing. The first case study MediaCorp deals with the example of backsourcing IT hosting services, which is considered a business process; whereas the second case study ITServCorp talks about bringing an IT product development back in-house. Regardless of the nature of the backsourced activity, analysis of these two cases allows deeper understanding of the process through which the backsourcing initiative has been implemented. Therefore, while each case can be used separately to analyze different aspects of backsourcing, they also can be analyzed in a comparative manner to better understand the process of backsourcing” (Kotlarsky & Bognar, 2012).

After reading the case, answer the following questions.

Analyze and compare backsourcing decisions at MediaCorp and ITServCorp.

What is involved in the process of backsourcing? How does a company manage the process of backsourcing?

Which critical success factors can be associated with backsourcing at MediaCorp and ITServCorp? Try to identify and explain similarities and differences between the two cases.

The recommended case length is about 4-5 pages double-spaced. Since a page is about 300 words, the total words are approximately 1,200 -1,500 words excluding the cover page and reference list page. Include five references.

Assignment Expectations

Length: Follow the number of pages required in the assignment excluding cover page and references. Each page should have about 300 words.

Assignment-driven criteria (25 points): Demonstrates clear understanding of the subject and addresses all key elements of the assignment.

Critical thinking (10 points): Demonstrates mastery conceptualizing the problem. Shows analysis, synthesis, and evaluation of required material.

Scholarly writing (5 points): Demonstrates writing proficiency at the academic level of the course; addresses the Learning Outcomes of the assignment.

Quality of references (4 points) and assignment organization (3 points): Uses relevant and credible sources to support assertions. Assignment is well organized and follows the structure of a well-written paper.

Citing sources (3 points): Uses in-text citations and properly formats references in APA style.

Subject Computer
Due By (Pacific Time) 11/09/2015 12:00 am
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