Project #91478 - discussion w3

Answer the question below using the text. (1-2 pages).

 

Source: Fitzsimmons, J. A., & Fitzsimmons, M. J. (2010). Service management: Operations, strategy, information technology (7th ed.). New York, NY: McGraw-Hill.

As a professional hospitality manager, you have a unique perspective on the growing use of self-service technologies. Reflect on any experiences you have had as a user of self-service; then, compare this personal knowledge to any professional experience you may have as a member of an organization that employs self-service technologies. With these thoughts in mind, use this week's resources and your own knowledge to address the following question:

Discuss the characteristics and challenges of early adopters of self-service.

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Due By (Pacific Time) 11/10/2015 06:00 am
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