Project #92280 - HR

 

(PLease use procrastinating at school for the example needed)

 

I actually do expect you to complete (in writing, on paper, to be turned in).  You have a choice of either part 1 IMPROVING performance or part 2 STOPPING a behavior.  Be sure to apply what you have read in your text to answer the questions.  

 

PART 1 -- Recall a time when you needed to IMPROVE your performance at work …

 

  1. What was the problem behavior?

 

  1. We persist in behaviors, good or bad, because they are reinforced in some way … What reinforcers (positive and/or negative) (primary & secondary) existed that kept you performing at the unacceptable level, in the unacceptable way?  

 

  1. What impact did they have on your behavior and why?  

 

  1. With what schedule were they administered?  (continuous/intermittent, fixed/variable, interval/ratio)

 

  1. Explain why the reinforcers worked so well that you persisted in the behavior.

 

  1. To encourage you to change, what reinforcers (positive and/or negative) (primary & secondary) did your superior use? 

 

  1. What impact did they have on your behavior and why?

 

  1. With what schedule were they administered?  (continuous/intermittent, fixed/variable, interval/ratio)  

 

  1. Did the schedule change over time?

 

  1. How did reinforcers work to change your behavior?

 

  1. In reality, superiors at work are constrained by many things, including company resources.  In an ideal world, what reinforcers and what schedule of reinforcement could your supervisor have used to better change your behavior? 

 

 

 

PART 2 -- Recall a time that you have observed when a behavior needed to cease.  Draw on any professional or personal situation you choose. 

 

  1. Who were the parties involved?

 

  1. What was the problem behavior?

 

  1. We persist in behaviors, good or bad, because they are reinforced in some way … What reinforcers (positive and/or negative) (primary & secondary) existed that kept the problem behavior going?  

 

  1. What punishers or penalties did the superior introduce?

 

  1. What schedule did the superior use?

 

  1. What effect did this have on the behavior and why?  

 

  1. Based on what you know about the situation (e.g., what resources your superior had available to him/her), how could the situation have been better handled?  

 

  1. What desirable behaviors could have become the focus?  

 

  1. What positive reinforcers could have been introduced & on what schedule?  

 

 


2 Hayden is having a difficult time getting his work done.  He finds himself easily distracted with competing (and more desirable tasks) like surfing the internet.  Using the Premack Principle, describe what Hayden can do to establish some contingencies and best manage his time.

 

3 Laurie is a medical doctor and sees patients on a daily basis.  She enjoys talking with them, but does not like to dictate the session afterwards, finding it onerous and time consuming.  What advice could you offer Laurie to make this necessary task more enjoyable?

 

4 Determine which scenarios appear sincere/appropriate or not.  Identify variables that indicated sincerity and offer suggestions for those that are lacking.

  • Tammy runs up to her coworker, Bob, and gives him a big hug and simply says “atta-boy”.  Tammy does not usually interact with Bob, but heard social reinforcement was supposed to be effective in increasing communication.
  • Philip tells Marsha how much he appreciates the work she has done on the TPS reports, explaining how he noticed her accuracy increased.  
  • Joan arrives to work to find a timer wrapped with a bow sitting on her desk.  She finds this insulting (is someone suggesting she needs a timer to keep her on task?).   She storms to her boss’ office and to ask why.  Her boss, too busy to pick his head up from the computer screen, claims it is an “award” for being so efficient and asks her to not interrupt him again.
  • Grace sends one of her consultants a thank-you note for scoring so high in customer service.  
  • Richard offers a gift certificate to all of his employees for meeting a quota.

 

 

5 Describe the dangers of an Employee-of-the-Month program.  What parts are appropriate, which are inappropriate?  What would be an alternative?

 

 

6 Some people consider PM to be merely performance reviews (typically conducted on an annual basis).  What type of schedule of reinforcement does an annual performance review promote (or hinder?).  What typically happens to performance right before and right after the review?  What changes do you think would need to be made to promote a more profitable pattern of behavior?   Explain some shortcomings of the annual performance review.

Subject Business
Due By (Pacific Time) 11/09/2015 12:00 am
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