Project #93299 - Homework help that covers covers hardware, software, and networking

 

Suppose you have been hired by ABCConsulting, a leader in information technology. BrickbyBrink is a worldwide leader in Building Designs. They are building a state-of-the-art facility to manufacture and distribute the next generation of Brinks your company ABCConsulting has been retained to implement information technology on the expansion project.

The new facility for BrickbyBrink will be the main manufacturing and distribution centre in Canada. The network in the distribution centre will connect to the main network located at headquarters. The various departments in the distribution centre, the number of employees, and the hardware and software deployed are listed below:

 

Sales (50 employees): touchscreen laptops running Windows 8, Office 2013, MySQL, and security software

 

Manufacturing (45 employees): desktop PCs running Windows 7, Office 2013, and security software

 

Inventory Control (30 employees): laptops running Windows 8, Office 2013, MySQL, and security software

 

Research and Development (20 employees): iMac computers running OS X Mountain Lion, MS Office for Mac, AutoCAD for Mac, and security software

 

MIS (5 employees): desktop PCs running Windows 8, Office 2013, administrative tools, and security software

 

Access points and switches are used to connect the various departments. All printers are network printers connected to switches. Routers and firewalls have been implemented to provide network protection and to connect the manufacturing facility to headquarters. As part of the expansion team, you will troubleshoot problems that occur during and shortly after implementation. BrickbyBrink utilizes new technology in its operations while keeping an eye on the budget. The Brink industry is very competitive, and company assets must be protected from rival companies. Use this information when completing your exam.

 

 

 

Troubleshooting Issue Two

 

Suppose you receive a phone call from a client in Inventory Control who cannot access a database on a server located in headquarters. You learn that the client can access both the internet and the printer in the Inventory Control department. The user states that she also cannot access her email or resources in other departments.

 

Which of the following questions would be most helpful to a PC technician in troubleshooting the issue?

 

  A) Can other clients from Inventory Control access resources in headquarters?

 

  B) Can you use Firefox to access the internet?

 

  C) When was the last time you changed your password?

 

  D) Can you access resources in the Sales department?

 

 

 

Troubleshooting Issue Two

 

Suppose you receive a phone call from a client in Inventory Control who cannot access a database on a server located in headquarters. You learn that the client can access both the internet and the printer in the Inventory Control department. The user states that she also cannot access her email or resources in other departments.

 

Which combination of steps would be the most effective approach to troubleshooting the issue?

 

 

 

  1. Reboot all computers and network devices in Inventory Control, wait for all network devices to synchronize, and reboot servers in headquarters

  2. Verify IP address settings on computers in Inventory Control, verify connectivity to router, and verify information in router routing table

  3. Verify that servers in headquarters are operational, recycle headquarter router, and verify     that Inventory Control workstations are linked to headquarters

  4. Restart all routers, verify that all routers are synchronized, verify that network equipment closet   has power, and verify that servers are turned on

 

 

 

Troubleshooting Issue Two

 

Suppose you receive a phone call from a client in Inventory Control who cannot access a database on a server located in headquarters. You learn that the client can access both the internet and the printer in the Inventory Control department. The user states that she also cannot access her email or resources in other departments.

 

In 2–3 paragraphs, summarize how you would troubleshoot and solve this issue based on the information given in the scenario and on your answers to the above questions. You must write in paragraph form and explain why you selected the answers to the above questions. 

 

    

 

Troubleshooting Issue Three

 

Suppose you receive a phone call from a client in Research and Development who cannot log on to the company servers. Upon further questioning, you determine that the client cannot access the internet. In addition, the IP address is 169.254.99.2.

 

You first verify that the DHCP is functional. Which of the following questions would be most helpful to a PC technician as the next step in troubleshooting the issue?

 

  1. Have any changes been made to the computer?  

  2. What are the IP address configuration settings?  

  3. Have there been changes to the DHCP server?  

  4. Are there network issues on the Inventory Control router?

 

 Troubleshooting Issue Three

 

Suppose you receive a phone call from a client in Research and Development who cannot log on to the company servers. Upon further questioning, you determine that the client cannot access the internet. In addition, the IP address is 169.254.99.2.

 

Which combination of steps would be the most effective approach to troubleshooting this issue?

 

  1. Verify that routers are accessible through local network, verify that PC IP address settings are set to manual, and verify access to the router

  2. Verify that servers work at corporate headquarters, verify that network equipment closet has power, and verify that the DHCP server is functional

  3. Verify that IP address configuration is set to automatic, reboot routers, and wait for network devices to synchronize

  4. Verify that the DHCP server has available IP addresses in the scope, verify that IP address configuration is set to automatic, and verify that clients can access the DHCP server

 

 

 

 Troubleshooting Issue Three

 

Suppose you receive a phone call from a client in Research and Development who cannot log on to the company servers. Upon further questioning, you determine that the client cannot access the internet. In addition, the IP address is 169.254.99.2.

 

 In 2–3 paragraphs, summarize how you would troubleshoot and solve this issue based on the information given in the scenario and on your answers to the above questions. You must write in paragraph form and explain why you selected the answers to the above questions.       

 

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Due By (Pacific Time) 11/14/2015 12:00 am
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