Project #93837 - computer technologies

Question 1

  1. Troubleshooting Issue One 
    Suppose you receive a phone call from a client in Sales who cannot print a report on a printer in the Research and Development department. The report is from a database created on a server located at headquarters. The client tells you that other members of the Sales department are able to print to the Research and Development department. You check the printer and you are able to send a test page to the Research and Development department printer. Which of the following would be the most appropriate first step in troubleshooting this issue?
     
     
     
     
     

15 points   

Question 2

  1. Troubleshooting Issue One 
    Suppose you receive a phone call from a client in Sales who cannot print a report on a printer in the Research and Development department. The report is from a database created on a server located at headquarters. The client tells you that other members of the Sales department are able to print to the Research and Development department. You check the printer and you are able to send a test page to the Research and Development department printer. Which of the following pieces of information given in the issue description might indicate where the problem lies?
     
     
     
     
     

15 points   

Question 3

  1. Troubleshooting Issue One 
    Suppose you receive a phone call from a client in Sales who cannot print a report on a printer in the Research and Development department. The report is from a database created on a server located at headquarters. The client tells you that other members of the Sales department are able to print to the Research and Development department. You check the printer and you are able to send a test page to the Research and Development department printer. Which combination of steps would be the most effective approach to troubleshooting this issue?
     
     
     
     
     

15 points   

Question 4

  1. Troubleshooting Issue One 
    Suppose you receive a phone call from a client in Sales who cannot print a report on a printer in the Research and Development department. The report is from a database created on a server located at headquarters. The client tells you that other members of the Sales department are able to print to the Research and Development department. You check the printer and you are able to send a test page to the Research and Development department printer. In 2–3 paragraphs, summarize how you would troubleshoot and solve this issue based on the information given in the scenario and on your answers to the above questions. You must write in paragraph form and explain why you selected the answers to the above questions.
    Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
                 
       
                       
                     
       
     
       
     
       
     
       
         
                                                               
       
     
           
     
                                               
               
    Pathp
    Words:0
     

45 points   

Question 5

  1. Troubleshooting Issue Two 
    Suppose you receive a phone call from a client in Inventory Control who cannot access a database on a server located in headquarters. You learn that the client can access both the internet and the printer in the Inventory Control department. The user states that she also cannot access her email or resources in other departments. Which of the following questions would be most helpful to a PC technician in troubleshooting the issue?
     
     
     
     
     

15 points   

Question 6

  1. Troubleshooting Issue Two 
    Suppose you receive a phone call from a client in Inventory Control who cannot access a database on a server located in headquarters. You learn that the client can access both the internet and the printer in the Inventory Control department. The user states that she also cannot access her email or resources in other departments. Which combination of steps would be the most effective approach to troubleshooting the issue?
     
     
     
     
     

15 points   

Question 7

  1. Troubleshooting Issue Two 
    Suppose you receive a phone call from a client in Inventory Control who cannot access a database on a server located in headquarters. You learn that the client can access both the internet and the printer in the Inventory Control department. The user states that she also cannot access her email or resources in other departments. In 2–3 paragraphs, summarize how you would troubleshoot and solve this issue based on the information given in the scenario and on your answers to the above questions. You must write in paragraph form and explain why you selected the answers to the above questions.
    Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
                 
       
                       
                     
       
     
       
     
       
     
       
         
                                                               
       
     
           
     
                                               
               
    Pathp
    Words:0
     

45 points   

Question 8

  1. Troubleshooting Issue Three 
    Suppose you receive a phone call from a client in Research and Development who cannot log on to the company servers. Upon further questioning, you determine that the client cannot access the internet. In addition, the IP address is 169.254.99.2. You first verify that the DHCP is functional. Which of the following questions would be most helpful to a PC technician as the next step in troubleshooting the issue?
     
     
     
     
     

15 points   

Question 9

  1. Troubleshooting Issue Three 
    Suppose you receive a phone call from a client in Research and Development who cannot log on to the company servers. Upon further questioning, you determine that the client cannot access the internet. In addition, the IP address is 169.254.99.2. Which combination of steps would be the most effective approach to troubleshooting this issue?
     
     
     
     
     

15 points   

Question 10

  1. Troubleshooting Issue Three 
    Suppose you receive a phone call from a client in Research and Development who cannot log on to the company servers. Upon further questioning, you determine that the client cannot access the internet. In addition, the IP address is 169.254.99.2. In 2–3 paragraphs, summarize how you would troubleshoot and solve this issue based on the information given in the scenario and on your answers to the above questions. You must write in paragraph form and explain why you selected the answers to the above questions.
    Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
                 
       
                       
                     
       
     
       
     
       
     
       
         
                                                               
       
     
           
     
                                               
               
    Pathp
    Words:0
     

45 points   

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Due By (Pacific Time) 11/16/2015 12:00 am
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